Important note:
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you choose the right size, we have made available a size chart on each product page. Just click on the Product Details link to find your best fit!
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
*Please note that for certain items, if your order has already been shipped, we cannot proceed with the cancellation or any modification, even if your request is made within 24 hours after your order was placed.
Damaged/Incorrect Order
At Stitched & Witched, we do our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing, or an incorrect product. Thankfully, this is rather unusual! But if this is the case, we guarantee 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print, or the damaged area of the item. Please email us at info@stitchedandwitched.com, and one of our helpful support staff will organize a reprint or a refund for you!
Order not received
If your item has not arrived within 30 days, contact one of our heroes through our Contact Us Stitched & Witched page for assistance.
Returns
Since your product is custom-printed just for you, we do not take returns. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number
Please make sure that:
- The product was received in the last 30 days
- The product is unwashed, unworn, and unused
- The product itself or the printing is defective, OR the final product is different than the one you ordered